Refund policy

Digital books

Your books are delivered immediately through the Galatea App and stay available on your devices.

You can return a digital book within 7 days of purchase, for any reason. Contact us at print-support@inkitt.com with your order number and we will refund your original payment method.

If you have already read a large part of the book, or if you return books frequently, we will ask you to contact us so we can look at it individually.

Your statutory rights continue to apply.

If you cannot access your books, email print-support@inkitt.com and we will restore access.

Paperbacks

If your book arrives damaged or incorrect, contact print-support@inkitt.com within 14 days of delivery with your order number and a photograph. We will replace it or refund you in full, at no cost to you.

You can return a paperback within 14 days of delivery, for any reason, in resalable condition. Tell us at print-support@inkitt.com before the 14 days end. You then have 14 days to send it back.

We refund the price you paid, plus delivery up to the cost of our cheapest standard delivery option. We do this no later than 14 days after you tell us, and we may wait until the book is back with us or you have shown proof of sending it.

You pay the cost of returning the book, unless it arrived damaged or incorrect. You are responsible for any loss in value caused by handling the book beyond what is needed to check it.

Your statutory rights continue to apply.

Merch

Our apparel, mugs, totes and prints are made to order. They are standard products, not personalised, so the same rights apply as for paperbacks.

If your item arrives damaged, faulty or incorrect, contact print-support@inkitt.com within 14 days of delivery with your order number and a photograph. We will replace it or refund you in full, at no cost to you.

You can return merch within 14 days of delivery, for any reason, unworn, unwashed and in resalable condition. Tell us at print-support@inkitt.com before the 14 days end. You then have 14 days to send it back.

We refund the price you paid, plus delivery up to the cost of our cheapest standard delivery option. We do this no later than 14 days after you tell us, and we may wait until the item is back with us or you have shown proof of sending it.

You pay the cost of returning the item, unless it arrived damaged, faulty or incorrect.

Items personalised at your request — for example with a name or a custom message added — cannot be returned unless they are faulty.

Sizing varies between products. Please check the size guide on the product page before ordering.

Your statutory rights continue to apply.

Changing or cancelling an order

We start processing quickly. If you contact us within 12 hours of ordering we will do our best to change or cancel it.