Everything you need to know before you shop with us.

Frequently Asked Questions

When will my books be delivered?

Orders are usually processed within 2–3 business days. Delivery time depends on your location, but most orders arrive within 7–12 business days.

Can I cancel or change my order?

We start processing orders quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to accommodate changes or cancellations.

What is your return/refund policy?

Digital books: return within 7 days of purchase, for any reason.

Paperbacks: return within 14 days of delivery, in resalable condition. You pay return postage unless the book arrived damaged or incorrect.

If your item arrives damaged or incorrect, contact us within 14 days and we'll arrange a replacement or full refund.

Your statutory rights continue to apply.

How do I access ebooks or audiobooks?

After purchasing, you'll receive an email with instructions on how to access your digital content via the Galatea App.